TopConnect support
Get help with your account, distributor application, orders, payment evidence, notifications, or another TopConnect issue.
Include your registered email, distributor name, and relevant order or payment reference. Never send your password.
A quick place to start.
For anything not covered here, email or call our support team.
I cannot sign in. What should I do?
Check that you are using the email registered with your distributor application. Use the password-reset option in the app, then check your inbox and spam folder. If the issue continues, contact support from the email linked to your account.
How long does distributor approval take?
Applications are reviewed by authorised Purechem personnel. Timing can vary if information is incomplete or requires confirmation. The app will show your current status and any correction request.
My order or payment status has not changed.
Bank transfers and supporting evidence may require review and reconciliation. Keep your order or transfer reference available and contact support if the status remains unchanged beyond the timing communicated by your Purechem representative.
Why am I not receiving notifications?
Confirm that notifications are enabled for TopConnect in your phone settings and that the app can use an internet connection. Important updates may still be visible inside the app even when push delivery is unavailable.
What happens if I delete my account?
Your account is deleted and you are signed out immediately. You can reactivate it by signing in within 30 days; after that, your account can no longer be used to sign in. Purechem retains your account and business records as required for legal and accounting purposes.
Purechem Manufacturing Limited
122/132 Oshodi–Apapa Expressway
Iyana-Isolo Bus Stop, Isolo
Lagos, Nigeria
P.O. Box 2701, Lagos